German Defense Ministry

In this respect, a service-wide framework is required for the SLA. No monitoring of provider services: What is the user at his workstation, at the disposal, has a significant influence on the performance of business processes. The performance data in the data center of the provider shall for this alone, because on the route between outsourcing partner and the locations of the user significant power losses may arise. By many companies but waive such monitoring, they not ultimately also know what they are getting for their money. On variable cost is too little opportunity: service packages are quite reasonable, but they contain mostly services, for which there is no permanent demand. They must be paid under the lump-sum agreements in yet. For this reason, certain services that are important in certain situations, should in the treaties but No day-to-day basic requirements represent, on demand services are defined as.

You represent variable costs and can lead to savings in expenses. Economic disadvantage by missing error cost management: a process or service is completely error-free. But this frees the IT suppliers by their quality requirements nor the need to take economic responsibility for the consequences caused by your own fault at the customer. Extensive practice, however, is that the internal expenses for corrections, duplication etc. as a result of errors of the IT providers usually completely at the expense of the user go because no systematic and detailed documentation of error-related costs. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market.

The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational how also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training. Customers include companies and institutions such as BASF, Bayer, the German Defense Ministry, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the German Woolworth. Agency think tank Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-75 fax: + 49 (0) 22 33 61 17-71